How it Works

Clients Outside the Atlanta Area

Thank you for your interest in elsie’s design group. Yes, we can help you outside the Atlanta area, too! We want to build a long­term relationship with you so it’s important that you’re aware of the process we follow with every project.

Initial Consultation

For clients beyond 50 miles outside the Atlanta area, there are two options. Either way, please keep in mind that one site visit will be required prior to the execution phase to verify all measurements in order to avoid costly mistakes. Travel expenses will be billed on a reimbursement basis.

Option 1

Communication via email is a viable option. Pictures of your space, dimensions of the room and some inspirational pictures would give us the information we need to begin the design process. We will schedule a conference call to discuss the scope of work and determine the design budget. Since we provide ideas and suggestions during this meeting, we request a consultation fee of $135.00. If the consultation leads to a full-service design project, this fee will be credited to your total design investment. Every effort will be made to keep these costs to a minimum. The balance will be due upon receipt of purchased items. Typically, the timeline from the approval of the design to installation is 8-10 weeks.

Option 2

If you prefer the initial consultation to be face-to-face, we will visit you. However, we still ask you to collect inspirational pictures and gather notes so we can better visualize your overall concept and learn about your preferences and priorities. We will discuss your design goals, analyze your needs, establish the scope of work, and determine the design budget. We will take measurements and photographs of the space involved in your project, and will provide ideas and suggestions during this meeting. The fee for this service is still only $135.00. If this consultation leads to a full-service design project, the fee will be credited to your total design investment. However, travel expenses will apply and must be paid prior to the appointment. Every effort will be made to keep these expenses to a minimum.

Planning and Presentation

We develop a design suited to your needs. Once we have completed the design plan, it will be mailed to you so you can see, touch, and feel everything that has been selected for your home. This will include floor plans, color schemes, fabrics, furniture selections, and window treatments. We will schedule a conference call to discuss the entire design plan, get feedback from you, and answer any questions you may have. If there’s something you don’t like, we will adjust the plan. The fee is $95.00 per hour. Design time billed will vary depending on the scope of the project. If you prefer to have the presentation face-to-face, travel expenses will apply and must be paid prior to the appointment.

Execution

The execution of your plan is really no different than for our Atlanta­-based clients. We have industry partners that help us coordinate our projects all over the Southeast. Unless we have already had a face­-to-­face consultation or presentation, we will need to come to your home before any custom items are ordered to verify all measurements in order to avoid any costly mistakes.

We want to make sure that all concerns are addressed prior to your deposit payment of 85%. During that time, we will begin the ordering process, and will keep you informed about any updates or delays. Note that all contract and custom items are not returnable or refundable. Additional fees will apply for delivery and installation.

Installation

We take control of every aspect of the installation. Once all contract items have arrived at the warehouse, we will have skilled professionals to deliver furniture, install window treatments and hang artwork. All third party fees will be invoiced accordingly. We oversee the entire process. Additionally, we will bring lamps, artwork, and accessories for the finishing touches. After the installation, you will have the opportunity to select the accessories you would like to keep. Design fee covering the preparation and installation is $95.00 per hour. Hours billed vary based upon the scope of the project.

Referrals and Testimonials

We build our relationships on trust. We trust that your experience with elsie’s design group will be exceptional. We rely on our current and past clients to help us grow our business.